Job Title: Remote Email and Chat Support Specialist
Compensation: $25–$35 per hour, paid weekly via direct deposit
Location: Work from Anywhere – Hiring globally
Schedule: Pick your own shifts; 4–8 hour blocks, 15–40 hrs/week
Experience Required: None – training included
Education Required: No degree necessary

Hiring Company Snapshot
A subscription-based digital platform helping entrepreneurs grow online businesses is looking for support team members to join their fully remote operations. As the user base grows, the company is hiring for email & chat support jobs to assist customers exclusively through written communication. There are no phones, no sales, and no meetings—just real work with real pay.

Position Summary
In this role, you’ll support customers via email and live chat, helping them troubleshoot account access issues, explain billing timelines, and navigate platform features. Each interaction is guided by response templates and SOPs, allowing even beginners to succeed without stress.

Core Duties
– Answer customer questions using chat and email systems
– Assist with password resets, subscription changes, refunds, and technical guidance
– Use templates and macros to respond quickly and clearly
– Escalate advanced issues to team leads
– Document all interactions using internal ticketing tools

Why You’ll Want This Job
– No phone calls, ever
– Set your own schedule each week
– Paid weekly with consistent volume
– No experience necessary—training is included
– Ideal for those who enjoy focused, behind-the-scenes support work

Requirements to Get Started
– Laptop or desktop with updated browser
– Reliable internet (10 Mbps+)
– Typing speed of at least 45 WPM
– Clear written English and attention to detail
– Ability to stay focused during solo work sessions

Earnings & Hours
Starting rate: $25/hour
Increases available to $30–$35/hour after 30 shifts with positive QA reviews

Work when you want. Early morning, evening, weekend, or overnight—shifts are flexible and scheduled weekly. Minimum 15 hours/week required.

Training Process
– 2-hour onboarding walkthrough
– Simulated ticket handling with feedback
– First live shift includes coaching
– Paid shifts begin within 3–5 business days

Example of a Shift
During a Sunday shift from 9 AM–2 PM, you respond to users asking how to cancel their auto-renewal, guide a customer through downloading content, and confirm a successful payment—all using saved templates within the chat dashboard. You never make or answer a call.

Employee Feedback
“I’ve worked phone-based support before, and this is 1000x better. The training is solid, and the pay comes every week like clockwork.” – Toni B., Vancouver, BC
“The flexibility is real. I work overnight from home and don’t have to say a single word out loud all day.” – Amir Z., Cape Town, ZA

FAQs
Do I need to be good with tech?
Basic computer use is enough. The tools are simple and intuitive.

Are there any phone responsibilities?
None. This is strictly email and live chat.

How soon can I start?
Most reps start paid shifts within a week of applying.

Apply Now – Quiet, Reliable Remote Support Work
Click the Apply Now button to apply for one of the most trusted email & chat support jobs available today. It’s structured, phone-free work with weekly pay and full flexibility—all from the comfort of your home.