Position Summary

A digital lifestyle brand with customers across North America and Europe is seeking Entry-Level Chat Support team members to handle inbound support messages through its live website interface. This fully remote role is ideal for beginners entering the workforce or career changers looking for legitimate online jobs. No degree is needed, and no prior customer support experience is required—comprehensive training is included, and the role is 100% chat-based with no phone duties involved.If you're comfortable typing, can follow step-by-step guidance, and want to get paid to help people online from home, this position offers a dependable income stream with growth potential. You’ll work flexible hours, receive real-time support from a supervisor team, and engage directly with customers using structured chat tools and helpful templates.

What You'll Be Doing

Managing Customer Chats

Receive and respond to real-time questions from customers through a secure dashboard. Typical inquiries involve order status updates, product recommendations, account access assistance, and basic troubleshooting.

Using Scripted Replies and AI-Supported Suggestions

Our chat tools offer shortcuts and AI-powered message suggestions. You'll be trained on how to use them to personalize responses quickly without having to write everything from scratch.

Escalating When Necessary

Some issues require technical intervention or managerial approval. You’ll follow a simple escalation protocol and notify the right person using an internal handoff system.

Maintaining Chat Records

After completing a chat, you'll log the result using dropdown menus and basic tagging. This keeps internal documentation organized for follow-ups and quality review.

A Day in the Life

You’ll begin your shift by logging into your secure chat dashboard and reviewing your active assignment queue. You’ll typically engage with 2–3 customers at a time, depending on the complexity of the issues. Throughout the day, you’ll receive light coaching through internal messaging, including reminders, announcements, and performance stats. Scheduled breaks are encouraged, and you can select full-time or part-time hours depending on your availability. All tools and training are accessible via your web browser.

Required Skills & Qualifications

• No degree required
• No prior experience necessary
• Typing speed of 30+ words per minute preferred
• Good written English and attention to detail
• Familiarity with basic web navigation and email platforms
• Reliable internet connection (minimum 10 Mbps)
• Personal laptop or desktop computer
• Quiet and distraction-free workspace at home

How to Thrive in a Remote Role

Set Up Your Workspace

Find a quiet, dedicated area where you can work uninterrupted during your scheduled hours. A comfortable chair, solid internet, and a focused mindset go a long way.

Take Advantage of Training

You’ll be trained on using scripts, handling objections, and escalating issues properly. The better you understand the system, the smoother your chats will go.

Communicate With Supervisors

Team leads are always online to answer questions and give support. Don’t hesitate to reach out if you’re unsure of something or need guidance.

Follow the Process

This is a structured environment with proven workflows—stick to the training and you’ll do great, even with zero prior experience.

Perks & Benefits

• Pay range of $25–$35/hour based on chat volume and shift type
• Completely remote – work from anywhere with internet
• Set your own hours – full-time and part-time shifts available
• All text-based – no phone calls, no meetings
• Weekly pay with performance bonuses
• Paid onboarding and training resources
• Opportunities to advance into QA or lead roles after 90 days

Frequently Asked Questions

Is a resume required?

No resume is needed to apply. The application focuses on your communication skills, tech readiness, and availability.

Can I work this job from outside the U.S.?

Yes. This is a global remote position available to applicants in most countries. You just need strong written English and a stable internet connection.

Do I have to talk on the phone?

No. This position is 100% chat-based. You’ll never need to make or take phone calls.

When will I start getting paid?

You’ll begin earning immediately after completing training and your first live shift. Training is paid.

What kind of support is available during my shift?

Supervisors are online at all times to answer questions. You’ll also have access to a knowledge base and training center for additional guidance.

How to Apply

Click through to the application portal and complete the basic form. You’ll take a short typing assessment and answer a few questions about your remote readiness. If selected, you’ll receive an onboarding email with full instructions, including links to your training dashboard and a live support chat if you need help getting started.

Why This Remote Job Is Perfect for You

This Entry-Level Chat Support role is a powerful stepping stone into remote work—especially for beginners. There’s no need for a degree, resume, or background in customer service. If you want to work from home, build valuable digital communication skills, and earn a competitive hourly wage, this is the opportunity to start fresh and succeed on your own terms.