Job Updated: September 20, 2024 11:48 am
We are looking for a passionate, enthusiastic, and self-motivated individual to join our team as an Entry Level Facebook Business Account Customer Support Chat Rep. As a Chat Rep, you will be responsible for providing outstanding customer support through our client's Facebook Business Account. This is an entry-level position with a pay rate of $15 per hour.
Our client is a major online ecommerce brand that needs reliable, knowledgeable, and friendly chat reps to assist customers with their inquiries, complaints, and concerns. In this position, you will be required to work from home, and you must be available to work a flexible schedule that may include evenings, weekends, and holidays.
Job Responsibilities:
As a Chat Rep, your main responsibilities will include:
- Responding to customer inquiries and complaints in a timely and professional manner via the brand's Facebook Business Account.
- Providing exceptional customer service by answering questions, resolving issues, and addressing concerns.
- Escalating complex issues to higher-level support as needed.
- Monitoring and analyzing customer feedback to identify areas for improvement.
- Staying up-to-date on product and service offerings to provide accurate information to customers.
- Collaborating with other team members to ensure customer satisfaction.
Qualifications:
We are looking for candidates who possess the following qualifications:
- High school diploma or equivalent.
- Strong communication and customer service skills.
- Ability to work in a fast-paced environment.
- Proficiency in typing and using computer applications.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Previous customer service experience is a plus.
Skills:
In addition to the qualifications mentioned above, we are also looking for candidates who possess the following skills:
- Excellent verbal and written communication skills.
- Strong problem-solving skills.
- Ability to multitask and prioritize tasks effectively.
- Ability to work independently and in a team environment.
- Ability to maintain a positive and professional attitude in a fast-paced environment.
Benefits:
Our client values their employees and offers a competitive benefits package, including:
- Paid training.
- Paid time off.
- Health, dental, and vision insurance.
- 401k plan.
- Employee discounts.
About Jobtacular.com:
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At Jobtacular.com, we understand the benefits and challenges of remote work, and we are committed to helping job seekers find the best remote job opportunities that match their skills and experience. We provide resources and tools to help job seekers navigate the remote job market, including job search tips, interview preparation materials, and resume and cover letter templates.
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In conclusion, if you are interested in pursuing a career in customer service, have a passion for providing excellent customer support, and are looking for a remote job opportunity, this Entry Level Facebook Business Account Customer Support Chat Rep position may be the perfect fit for you. Apply today and take the first step towards building a rewarding career in customer service.
How to Apply
This position requires a short, three-minute online assessment to begin applying. Click the button below to begin the assessment now:
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