Position Summary

An international direct-to-consumer brand is growing its customer support division and is now hiring Entry-Level Live Chat Representatives. This fully remote position is ideal for anyone looking to start a work-from-home job without a college degree or previous professional experience. If you’re dependable, quick to learn, and enjoy helping people through written communication, this chat-based role offers immediate entry into remote work—with flexibility and weekly pay included.As a Live Chat Representative, you’ll support online customers by handling inquiries through a chat interface on the company’s website. From basic account issues to product recommendations and order support, you’ll deliver helpful, fast responses—all through text, never phone. The platform provides ready-to-use message templates and AI-generated replies to streamline your workflow, and full training ensures you're prepared before your first live interaction.

What You'll Be Doing

Answering Incoming Chat Requests

You’ll respond to customer messages routed through the live chat tool. Most messages involve simple questions like how to track a package, apply a coupon, or request account help. There is no cold messaging, selling, or calling involved.

Personalizing Scripted Responses

Rather than creating replies from scratch, you’ll use a library of pre-written responses and AI-enhanced suggestions to quickly assist customers while maintaining accuracy and professionalism.

Escalating When Needed

For refund requests, technical concerns, or complaints that go beyond your training, you’ll use the built-in escalation tool to transfer the chat to a supervisor or specialist—ensuring issues are resolved properly without added stress.

Documenting Chat Outcomes

At the end of each chat, you’ll select a category for the inquiry and write a short summary. This helps track customer sentiment and identify common issues across the support team.

A Day in the Life

Once you log into the dashboard, you’ll be placed in a live chat queue where new conversations arrive as customers request assistance. You’ll manage one to three chats at a time, depending on volume and your experience level. With no phones, no video calls, and no meetings, your entire workday is focused on responding to written messages. You'll receive scheduled breaks and communicate with your team lead through internal messaging if support is needed. When your shift ends, your day is done—no after-hours obligations or check-ins required.

Required Skills & Qualifications

• No degree or prior experience needed
• Basic English writing and typing skills
• Typing speed of at least 30 words per minute recommended
• Familiarity with basic web tools (copy/paste, tabs, navigation)
• Consistent internet connection (minimum 10 Mbps download)
• Desktop or laptop computer (Mac or Windows)
• Quiet, distraction-free space to work remotely

How to Thrive in a Remote Role

Establish a Work Routine

Choose a consistent schedule and prepare your workspace before each shift. Remote work success often depends on structure and accountability.

Leverage Your Training

Use the provided training materials and help center often. The most successful agents reference resources frequently and follow the process rather than trying to improvise.

Stay Focused on Each Conversation

Since multitasking is involved, focus on responding to one customer at a time with accuracy. The AI system helps you prioritize, but your attention is key to customer satisfaction.

Ask for Help Promptly

If you don’t know the answer, escalate quickly. Managers are always on standby to assist or take over where needed—your job is to know when to ask.

Perks & Benefits

• Competitive hourly pay starting at $25/hour, with bonuses available
• Weekly payments via secure digital methods
• 100% remote work—no commuting or travel required
• Choose your own hours—day, night, or weekend shifts available
• Paid onboarding and easy-to-follow training program
• No phone calls or video meetings—text-based support only
• Performance-based advancement opportunities
• Global applicants welcome—work from anywhere

Frequently Asked Questions

Can I apply with no customer service background?

Yes. This is a no-experience-required role designed for people entering the remote workforce for the first time.

How flexible are the hours?

Very flexible. You’ll choose from available shifts that fit your schedule. Both part-time and full-time options are available, with no long-term commitment required.

Is there any phone work involved?

No. This position is entirely chat-based. You’ll never be asked to make or answer phone calls.

What if I don’t type fast?

A basic typing speed of 30 words per minute is recommended, but the platform’s templates and reply suggestions help make responses quicker even for slower typists.

How soon can I get started?

Most applicants begin training within 48 hours of applying. Once training is complete, you’ll be able to log in and start working your chosen shift immediately.

How to Apply

Click the application button on the job listing page. You’ll complete a quick form to verify your email, typing speed, and shift preferences. No resume is needed. Once reviewed, you’ll receive your login for the training portal and begin onboarding at your own pace.

Why This Remote Job Is Perfect for You

If you’ve been searching for an online job that pays well, doesn’t require a degree, and can be done entirely from home, this Entry-Level Live Chat Representative role checks every box. With no calls, flexible scheduling, and a supportive team, it’s one of the easiest ways to begin earning from home with zero prior experience. Start your journey in the remote work world today and gain valuable digital job skills in the process.