Customer Service Specialist — AI Model Training & Evaluation (Remote AI Evaluation Contract)

Join Jobtacular as a remote Customer Service Specialist — AI Model Training & Evaluation (Remote AI Evaluation Contract) ($18 - $28/hour). We partner with leading AI research laboratories across major English-speaking markets to evaluate complex responses, design realistic domain scenarios, and calibrate next-generation foundation models using deep professional expertise in phone calls, english communication, customer service, captcha.

What You Will Do

• Engage with businesses and service providers, ensuring clear, professional communication to gather information and fulfill requests.
• Efficiently navigate phone menus, hold queues, and call centers to reach the appropriate contact for each task.
• Document outcomes and important details for every call interaction with accuracy and attention to confidentiality.
• Handle a high volume of short, consecutive calls addressing a variety of customer needs.
• Collaborate with other remote professionals to ensure a consistent, high-quality customer service experience.
• Uphold the highest standards of professionalism and discretion with sensitive customer information.
• Demonstrated professional or academic background in phone calls, english communication, customer service, captcha, scheduling, appointment handling.

Who We Are Looking For

• Demonstrated background in the hospitality, restaurant, or travel industries; negotiation or escalation experience is a plus.
• Proven ability to work autonomously, manage multiple consecutive tasks, and deliver high-quality service remotely.
• Compensation Structure
• Representatives are paid for scheduled, available hours — not per call completed.
• Start Timeline & Availability
• This role requires committed, shift-based availability — representatives must be fully active and responsive for the entire duration of every scheduled shift. This would be an initial 4-week engagement, with representatives working four 5-hour shifts per week (up to 20 hours/week). Genuine weekend availability is required for a portion of the team.
• We typically fill roles within 48 hours and expect selected candidates to start their first shifts within 24–48 hours of completing onboarding.

Compensation & Remote Structure

• Compensation Rate: $18 - $28/hour (contract specialist remuneration)
• Work Arrangement: 100% Remote / Work From Home
• Eligible Remote Countries: United States, United Kingdom, Canada, Australia, New Zealand, Ireland, and South Africa
• Core Competencies: phone calls, english communication, customer service, captcha, scheduling, appointment handling
• Hiring Agency: Jobtacular

Direct Application Process: Click the Apply button on this page to proceed directly to our partner application portal and submit your profile for immediate consideration.