Position Summary

A globally recognized digital commerce brand is expanding its virtual support team and is currently hiring Remote Customer Chat Support Agents. This position is designed for entry-level candidates—meaning no college degree and no previous experience are necessary. If you're ready to launch your remote career and want a role that provides structured support, flexible scheduling, and zero phone calls, this opportunity could be the perfect fit.This is a fully remote, text-based position. You’ll be supporting customers through live chat on eCommerce platforms, helping answer product questions, resolve common issues, and ensure smooth service experiences. With paid onboarding, prewritten templates, and real-time assistance from supervisors, even those brand-new to customer support can thrive in this role.

What You'll Be Doing

Responding to Incoming Live Chats

Using a secure dashboard, you’ll engage in real-time conversations with customers looking for support. These chats could involve anything from tracking an order to troubleshooting a coupon code issue.

Following Company Scripts and Guidelines

All your responses will be guided by existing scripts and approved procedures. You’ll know exactly what to say—and how to say it—with minimal guesswork.

Personalizing Conversations

While templates are provided, you'll be expected to personalize greetings, responses, and follow-ups to sound human and helpful, not robotic.

Logging Chat Resolutions

After each session, you’ll tag the conversation based on category (e.g., billing, account, product inquiry) and summarize the outcome for internal tracking.

A Day in the Life

After logging in from your home computer, you’ll begin receiving chat requests. You’ll manage multiple conversations simultaneously using an easy-to-use web interface. Your goal will be to resolve each inquiry quickly and professionally. Throughout your shift, you can message your supervisor for help or feedback. At the end of your shift, you’ll simply log out—no ongoing tasks or meetings to worry about.

Required Skills & Qualifications

• • No college degree required

• Strong written communication skills in English
• Ability to type 30+ WPM with accuracy
• Basic computer literacy (copy/paste, browser use)
• Desktop or laptop (not tablet or mobile)
• Stable internet connection (at least 10 Mbps)
• A quiet, dedicated workspace

How to Thrive in a Remote Role

Stick to a Consistent Schedule

Even with flexible hours, establishing a daily routine helps you stay productive and focused during your shifts.

Use Your Resources

Between scripts, templates, and team support, there’s no need to feel stuck. Reach out when unsure and follow best practices to stay on track.

Practice Clear, Concise Communication

The best chat agents are not the fastest typists—but the clearest communicators. Focus on tone and clarity to improve customer satisfaction.

Track Performance Metrics

Real-time stats show your resolution speed, satisfaction scores, and other performance indicators. These are used to assign bonuses and top shifts.

Perks & Benefits

• Starting pay from $25–$35/hour
• Fully remote—work from home or while traveling
• No phone calls—chat only
• Flexible scheduling—choose shifts that work for you
• Weekly pay via direct deposit
• Paid onboarding with guided training
• Shift bonuses and performance incentives
• Opportunity to grow into team lead and QA roles

Frequently Asked Questions

Is previous customer service experience required?

No. This role was designed specifically for beginners. Full training is included, and tools are beginner-friendly.

What are the hours like?

You’ll be able to choose your shifts weekly based on available slots. Full-time and part-time options are both available.

Is this a contract or employee role?

This is a contractor-based position. That means more flexibility for you and the ability to work across time zones or while traveling.

Can I work this role from any country?

As long as you have reliable internet, a qualifying device, and strong written English skills, you’re encouraged to apply from anywhere.

Will I need to install anything?

No special software is required. You’ll access the chat platform via your browser, and everything else will be web-based.

How to Apply

Click “Apply Now” to fill out the short interest form. You’ll be asked about your device setup, availability, and typing skills. After approval, you’ll begin paid onboarding immediately and can start chatting within the week.

Why This Remote Job Is Perfect for You

This role was built for people who want to start working online but don’t have a degree or years of experience. With full training, zero phone duties, flexible shifts, and competitive pay, it’s one of the best ways to break into remote work. Whether you’re switching careers, balancing other responsibilities, or just want to avoid commuting, this Remote Chat Support opportunity offers the freedom, stability, and support you need to succeed from anywhere.